Privacy Policy for Koperasi Astra

Effective Date: September 30, 2024

1. Introduction

Koperasi Astra ("we", "our", "us") is committed to protecting the privacy of our members ("you", "your"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our website or mobile application. By accessing or using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information from our members:

• Personal Identification Information: Name, ID number, date of birth, gender, address, phone number, email address, and other contact details.
• Device Information: IP address, browser type, device type, operating system, and usage data from website or mobile application interaction.
• Other Information: Any information you voluntarily provide through forms, surveys, or communications.

3. How We Use Your Information

The personal data we collect is used to:

• Manage and maintain your membership account with Koperasi Astra.
• Process loan applications
• Provide member services, including updates on products, offers, and services.
• Improve our website, mobile application, and member experience.
• Fulfill legal and regulatory obligations.
• Communicate with you regarding your membership, transactions, and other relevant matters.

4. Data Sharing and Disclosure

We may share your personal data with:

• Legal and Regulatory Authorities: To comply with legal obligations, resolve disputes, or enforce our policies.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once personal data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

You have the right to:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data, subject to certain legal obligations.
• Objection: Object to the processing of your personal data under specific circumstances.
• Withdrawal of Consent: Withdraw your consent at any time where consent was the basis of processing.

To exercise any of these rights, please contact us at the details provided below.

8. Cookies and Tracking Technologies

Our website and mobile application use cookies and similar technologies to collect information about your usage to enhance your experience. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:

Koperasi Astra
Jl. Jendral Ahmad Yani No. 66 RT.08/03, Cempaka Putih Timur, Cempaka Putih - Jakarta Pusat 10510
Phone: 021-21242525
Email: customer.care@koperasi-astra.com